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Maintenance Troubleshooting

Before arranging a maintenance call-out, please take a moment to review the list of common tenant issues below. We've provided helpful tips on how to fix or prevent these problems, aiming to make your experience as smooth and convenient as possible.

No Power/No Lights/PowerPoints Not Working

Check the Safety Switch:
- The safety switch in the fuse/meter box might have been activated. Try resetting it.
Inspect Your Appliances:
- Unplug all appliances and turn off all power points.
- Reset the safety switch.
- Plug in and turn on one appliance (e.g., your fridge). If the safety switch trips again, the appliance is likely faulty and needs repair. Repeat this step with other appliances if necessary.
Test Power Points:
- Plug the appliance into a different PowerPoint to determine if the issue is with the appliance or the PowerPoint.
Check Light Bulbs:
- If lights are not working, a bulb may have blown. Replace the bulb and try the light again.
Possible Power Outage:
- If the problem persists, your street might be experiencing a temporary interruption. Contact your electricity provider.
Townhouse or Apartment Complex:
- If you live in a townhouse or apartment, the issue might affect the entire complex. Check with a neighbour, and if it's a complex-wide issue, contact the Body Corporate manager (contact details are usually near the letterbox or front of the complex).

Note: If an electrician is called out and the issue is due to a faulty appliance, you will be invoiced for the call-out.

Blocked Sink/Shower/Toilet

Report Major Blockages:
- Major blockages should be reported to your property manager immediately.
Slow Draining Sinks or Showers:
- Clear hair and old soap from the waste pipe and U-bend. Place a bucket under the pipe, unscrew it, remove the debris, reattach the pipe, and pour boiling water down the drain.
- For kitchen sinks, remove old food from the outlet and pour boiling water down the drain.
Prevent Future Blockages:
- Never put fat or oil down the drain, as they can clog the pipes.

Note: If the blockage is found to be caused by the tenant (e.g., hair, toys, sanitary products), the tenant will be responsible for the invoice.

No Hot Water

Confirm Utility Setup:
- Ensure you have arranged your gas/electricity supply with your utility company when you moved in.
Check the Water System Tap:
- Make sure the tap to fill the system is fully turned on.
For Electric Systems:
- Verify that the safety switch in the fuse/meter box is engaged.
- If your power connection was activated today, wait overnight to see if the electric system is on an "off-peak" timer.
For Gas Systems:
- Check the pilot light. If it's out, follow the user instructions to relight it.
- Ensure the valve on the gas meter is turned on.
- Verify whether other gas appliances on the property are working.

Note: If these steps do not resolve the issue, contact your utility provider or a professional technician for further assistance.

Tap Won't Turn Off

Immediate Action:
- If a tap won't turn off and water is gushing, locate the mains tap, usually near the garden tap, and turn it off. Then, contact the office or use the urgent maintenance phone if it’s outside business hours.
Alternative Shut-Off:
- If there's a stop tap under the sink that’s leaking, turn it off instead of the mains at the front of the property. This will allow water to remain available for the rest of the property.

Garage Remote Not Working

Replace the Batteries:
- The remote control batteries may be flat. Try a new set of batteries in the remote.
Check the Lever Setting:
- Ensure the lever inside the garage, usually next to the control box, is set to 'auto' instead of 'manual'. The 'manual' setting allows you to open the door with a key or lift it manually.
Clear Obstructions:
- The doors will only close if everything is in the way. Check that nothing is obstructing the doors or rollers.

Central Heating/Air Conditioning Not Working

Clean the Filters:
- Lift the front cover to access and clean the filters.
Reset the System:
- Please turn off the system at the switchboard, wait 5 minutes, and then turn it back on to reset.
Check Remote Batteries:
- Ensure the batteries in the remote are working. If the unit is not syncing correctly, the remote may need to be replaced.

Stove Element Not Working

Electric Stove:

Check Electricity Supply:
- Ensure electricity has been connected to the property.
Inspect Connections:
- Check for loose or dirty connections.
Confirm Energy Supply:
- Verify that the energy supply is properly connected.

Gas Stove:

Check Gas Supply:
- Ensure gas has been connected to the property.
Inspect the Gas Igniter:
- Make sure the gas igniter is not obstructed.
Position the Element Correctly:
- Ensure the element is correctly positioned on the stovetop.

Smoke Detector/House Alarm

Low Battery:
- If your smoke detector is beeping, the battery is usually low. Remove the cover and insert a new 9-volt battery.
Persistent Beeping:
- If it continues to beep, the unit may have an issue. If there is a sticker labelled by smoke alarm specialists 1300 535 539 to book an appointment.

House Alarm:

Alarm Going Off:
- Ensure you enter the correct alarm code.
Power Supply Interrupted:
- If the property's power supply has been interrupted, disconnect the battery in the alarm box. Contact your Property Manager to arrange for a tradesperson to attend.

If you have thoroughly conducted your troubleshooting and still encounter issues, please fill out the online maintenance form or contact KTBeez. For urgent repairs, check the Urgent Repairs List and, if necessary, call the urgent mobile at 0448 899 015.